Privacy policy


PRIVACY POLICY — AriseRoots Last updated: April 25, 2026

OVERVIEW

AriseRoots Private Limited ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website ariseroots.in or make a purchase from us.

By using our Services, you agree to the collection and use of information in accordance with this policy.

SECTION 1 - INFORMATION WE COLLECT

When you use our Services, we may collect the following information:

a) Personal Identification Information:

  • Full name

  • Email address

  • Phone number / WhatsApp number

  • Billing and shipping address

b) Transaction Information:

  • Order history and purchase details

  • Payment method details (processed securely via payment gateways — we do not store card details)

c) Technical Information:

  • IP address

  • Browser type and version

  • Pages visited and time spent (via Google Analytics)

  • Device information

d) Marketing Preferences:

  • Email and SMS communication preferences

  • Feedback, reviews, and survey responses

SECTION 2 - HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To process and fulfill your orders

  • To send order confirmations, shipping updates, and delivery notifications

  • To send marketing emails and SMS about new products, offers, and promotions (you may opt-out anytime)

  • To improve our website and Services using analytics data (Google Analytics, Meta Pixel)

  • To respond to your queries and provide customer support

  • To comply with legal obligations under Indian law

  • To prevent fraud and ensure security of transactions

SECTION 3 - COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

  • Remember your preferences and cart items

  • Analyze website traffic and user behavior (Google Analytics)

  • Show you relevant advertisements on other platforms (Meta Pixel / Facebook Ads)

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

SECTION 4 - SHARING YOUR INFORMATION

We do not sell your personal data. However, we may share your information with trusted third parties in the following cases:

  • Shopify — Our e-commerce platform provider (subject to Shopify's Privacy Policy)

  • Payment Gateways (e.g., Razorpay, PayU) — To securely process your payments

  • Shipping & Delivery Partners — To fulfill and deliver your orders

  • Google — For analytics and advertising (Google Analytics, Google Ads)

  • Meta (Facebook/Instagram) — For targeted advertising via Meta Pixel

  • Legal Authorities — If required by law, court order, or government regulation

All third-party partners are required to maintain the confidentiality of your information.

SECTION 5 - DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or reporting requirements under Indian law

  • Resolve disputes and enforce our agreements

Typically, order and customer data is retained for a minimum of 7 years as required under Indian tax and business laws.

SECTION 6 - YOUR RIGHTS

You have the right to:

  • Access — Request a copy of the personal data we hold about you

  • Correction — Request correction of inaccurate or incomplete data

  • Deletion — Request deletion of your personal data (subject to legal obligations)

  • Opt-out — Unsubscribe from marketing emails/SMS at any time

  • Withdraw Consent — Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at ariserootsfoods@gmail.com

SECTION 7 - MARKETING COMMUNICATIONS

With your consent, we may send you:

  • Email newsletters about new products, offers, and updates

  • SMS/WhatsApp messages about your orders and promotions

You can opt-out of marketing communications at any time by:

  • Clicking "Unsubscribe" in any marketing email

  • Replying "STOP" to any SMS

  • Emailing us at ariserootsfoods@gmail.com

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

SECTION 9 - CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

SECTION 10 - DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL encryption on our website

  • Secure payment processing via certified payment gateways

  • Restricted access to personal data within our organization

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

SECTION 11 - COMPLIANCE WITH INDIAN LAW

This Privacy Policy is compliant with:

  • Information Technology Act, 2000 and IT (Amendment) Act, 2008

  • IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • Digital Personal Data Protection Act, 2023 (DPDPA)

SECTION 12 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Services after any changes constitutes your acceptance of the new policy.

SECTION 13 - CONTACT US

For any privacy-related questions, concerns, or requests, please contact:

AriseRoots Private Limited

  • Email: ariserootsfoods@gmail.com

  • CIN: U10710UT2025PTC019933

  • FSSAI License: Application submitted and pending approval from FSSAI authorities. License number will be updated upon receipt.

  • GSTIN: 05ABDCA7365H1ZN

  • Registered Address: House Number 25, Hari Nager Colony, Salempur Mahdood, Haridwar, Uttrakhand, 249402.