Refund policy


RETURN & REFUND POLICY — AriseRoots Last updated: April 25, 2026

OVERVIEW

At AriseRoots Private Limited, we take immense pride in delivering 100% pure, natural, and premium quality food products. Because we deal in perishable food items, our return and refund policy is designed to ensure hygiene, safety, and fairness for all our customers.

SECTION 1 - NON-RETURNABLE PRODUCTS

Due to the perishable and consumable nature of our food products, all sales are strictly non-returnable. We do not accept returns once a product has been delivered, except in cases explicitly mentioned in this policy.

SECTION 1A — DAIRY & FRESH PRODUCTS: SPECIAL TERMS

Due to the highly perishable nature of fresh dairy products (Milk, Dahi, Chhachh/Mattha, and Paneer), the following strict conditions apply:

  • All dairy product sales are strictly non-returnable and non-refundable once delivered

  • Refund or replacement will be considered only in the following cases:

    • Product is visibly spoiled at the time of delivery due to a packaging failure or cold chain breach caused by AriseRoots

    • An incorrect dairy product was delivered

  • Claims must be reported within 2 hours of delivery with clear photo or video evidence

  • No claims will be accepted after 2 hours of delivery for any dairy product

  • Ghee being a shelf-stable product follows the standard 24–48 hour claim window as per the general refund policy

Dairy Delivery Failure:

  • If customer is unavailable at the time of delivery, AriseRoots is not liable for product quality post failed delivery attempt

  • Fresh dairy products cannot be re-delivered once a delivery attempt has failed

  • No refund will be issued for failed deliveries due to customer unavailability

SECTION 2 - ELIGIBLE REFUND/REPLACEMENT CASES

A refund or replacement will only be considered in the following cases:

  • Damaged Packaging — The outer packaging is visibly damaged, broken, or tampered with during transit

  • Food Spoilage due to Packaging Failure — The food product has become unfit for consumption due to packaging defects (e.g., leakage, seal breakage) caused by AriseRoots or our packaging

  • Incorrect Product — You received a product different from what you ordered

Note: Minor variations in color, texture, or appearance of natural food products do not qualify as defects and are not eligible for refund or replacement.

SECTION 3 - MANDATORY UNBOXING POLICY

To process any refund or replacement claim, the following is strictly required:

  • The claim must be reported within 24-48 hours of delivery

  • A clear, uncut unboxing video showing the sealed package being opened must be submitted

  • Claims reported after 24-48 hours or without an unboxing video will not be processed under any circumstances

  • Report your claim at: ariserootsfoods@gmail.com or +91 7417504811

SECTION 4 - REFUND METHOD

Refunds are issued in the following manner:

  • Primary Refund Mode: AriseRoots Store Credit Coupon — valid for future purchases on ariseroots.in

  • Original Payment Method Refund: Available only after speaking with our Customer Care Officer. To request a refund to your original payment method, contact us at ariserootsfoods@gmail.com or +91 7417504811

  • Refund Processing Time: 7-10 business days after claim verification and approval

SECTION 5 - ORDER CANCELLATION POLICY

a) Cancellation Window:

  • Customers may cancel their order within 12 hours of placing the order

  • AriseRoots will contact every customer once to confirm their order — cancellation can also be requested at that time

b) Prepaid Orders (Full Payment):

  • If cancelled within the cancellation window, the paid amount will be refunded as an AriseRoots Store Credit Coupon

  • If the customer wishes a refund to their original payment method, they must speak with our Customer Care Officer who will process it on a case-by-case basis

  • Orders cancelled after 12 hours or after the order has been shipped are not eligible for cancellation or refund

c) Cash on Delivery (COD) Orders:

  • COD orders require a 20% advance payment at the time of order placement

  • If a COD order is cancelled for any reason, the 20% advance payment is strictly non-refundable

  • The remaining balance (if any) will not be charged upon cancellation

d) Post-Shipment Cancellation:

  • Once an order has been shipped, cancellation is not possible under any circumstances

SECTION 6 - REPLACEMENT POLICY

  • In eligible cases (Section 2), AriseRoots will first offer a replacement of the same product

  • If replacement is not possible due to stock unavailability, a store credit coupon will be issued

  • Replacements are subject to availability and will be dispatched within 3-5 business days after claim approval

SECTION 7 - HOW TO RAISE A CLAIM

Follow these steps to raise a refund or replacement claim:

  1. Record a clear, uncut unboxing video at the time of delivery

  2. Contact us within 24-48 hours of delivery

  3. Email us at ariserootsfoods@gmail.com with:

    • Your Order ID

    • Description of the issue

    • Unboxing video attachment

    • Photos of damaged product/packaging

  4. Our team will review and respond within 2-3 business days

  5. Upon approval, refund/replacement will be processed within 7-10 business days

SECTION 8 - CONTACT US

For any refund, replacement, or cancellation queries:

AriseRoots Private Limited

  • Email: ariserootsfoods@gmail.com

  • Phone: +91 7417504811

  • CIN: U10710UT2025PTC019933

  • GSTIN: 05ABDCA7365H1ZN

  • Registered Address: House Number 25, Hari Nager Colony, Salempur Mahdood, Haridwar, Uttarakhand — 249402, India